Terms of service
Effective Date: March 13, 2026
This website is operated by Arrow Springs. Throughout the site, the terms “we”, “us” and “our” refer to Arrow Springs. By visiting our website www.arrowsprings.com and/or purchasing something from us, you engage in our service and agree to be bound by the following Terms of Service.
These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.
If you do not agree to these terms, you may not access the website or use any services.
Online Store Terms
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site under your supervision.
You agree not to use our products for any illegal or unauthorized purpose or in violation of any applicable laws.
Products and Services
Arrow Springs provides tools and supplies for glassworking, lampworking, beadmaking, and related artistic or industrial uses.
We make every effort to display product images and descriptions as accurately as possible. However, we cannot guarantee that product images, colors, or details displayed on your device will be perfectly accurate.
We reserve the right to:
- Limit the sales of our products to any person, geographic region, or jurisdiction
- Limit quantities of any products we offer
- Discontinue products at any time without notice
Custom-Made Tools
Many products sold by Arrow Springs are custom made or produced in small batches.
Because of this, certain products may require additional production time before shipment, and lead times of up to four (4) weeks may apply.
Lead times represent production time and do not include shipping transit time.
Pricing and Product Information
All prices are listed in U.S. Dollars (USD).
Prices and product availability may change at any time without notice.
We reserve the right to correct errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, or availability at any time.
Order Acceptance
Your order constitutes an offer to purchase products from Arrow Springs.
We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases involving:
- Product availability issues
- Errors in pricing or product information
- Suspected fraudulent activity
If an order is canceled after payment has been processed, a refund will be issued to the original payment method.
Payment
Payments are processed securely through Shopify and its authorized payment providers.
Arrow Springs does not store full credit card numbers on its servers or offer a service to store your full credit card number for future use.
Use of Tools and Safety
Many products sold on this website are tools intended for use with hot glass, open flame, or high-temperature equipment.
Customers are responsible for:
- Using tools safely and appropriately
- Following proper training and safety procedures
- Using appropriate protective equipment
Arrow Springs is not responsible for injuries or damages resulting from improper use of tools purchased from this website.
Intellectual Property & Product Design Protection
All content on www.arrowsprings.com, including but not limited to product designs, product descriptions, photographs, graphics, logos, icons, images, text, and website layout, is the property of Arrow Springs and is protected by applicable copyright, trademark, and intellectual property laws.
The design and configuration of tools sold by Arrow Springs may include original or proprietary designs developed by Arrow Springs. These designs may not be copied, reproduced, reverse engineered, manufactured, or distributed without prior written permission.
No portion of this website may be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without the express written consent of Arrow Springs.
Unauthorized use of any materials appearing on this website may violate copyright, trademark, and other applicable laws.
Use of the Arrow Springs name, logo, product images, or product descriptions without permission is strictly prohibited.
User Comments, Feedback, and Submissions
If you submit comments, suggestions, reviews, ideas, or other materials to Arrow Springs, whether online, by email, or by other means, you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, or otherwise use those materials in any medium.
Arrow Springs is under no obligation to:
- Maintain submitted comments in confidence
- Pay compensation for comments or submissions
- Respond to comments or submissions
We may, but are not obligated to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable.
You agree that your comments will not violate any rights of third parties, including copyright, trademark, privacy, personality, or other personal or proprietary rights.
You further agree that your comments will not contain unlawful, abusive, or malicious material, or contain viruses or other malware that could affect the operation of the website.
Website Use and Prohibited Activities
You agree to use the ArrowSprings.com website only for lawful purposes.
You may not use the website:
- For any unlawful purpose
- To solicit others to perform unlawful acts
- To violate any international, federal, state, or local regulations or laws
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others
- To upload or transmit viruses, malicious code, or harmful software
- To collect or track the personal information of others
- To spam, scrape, crawl, or harvest data from the website
- To interfere with or circumvent the security features of the website
We reserve the right to terminate or restrict your access to the website if you violate any of these Terms of Service.
Third-Party Services
Our store is hosted on Shopify Inc., which provides the ecommerce platform allowing us to sell products to you.
Certain services such as payment processing and shipping may involve third-party providers. These services are subject to the terms and policies of those providers.
Limitation of Liability
To the fullest extent permitted by law, Arrow Springs shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.
Changes to Terms of Service
We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date.
Continued use of the website after changes constitutes acceptance of those changes.
Contact Information
Questions about the Terms of Service should be directed to:
Arrow Springs
6945 Angelo Lane
Gilroy, CA 95020
United States
Email: info@arrowsprings.com