Privacy policy

Effective Date: March 13, 2026

This Privacy Policy describes how Arrow Springs ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from www.arrowsprings.com (the “Site”). Our website is hosted on the Shopify ecommerce platform, which allows us to sell our products and services to you.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device.

As you browse the Site, we also collect information about:

  • Individual web pages or products you view
  • What websites or search terms referred you to the Site
  • Information about how you interact with the Site

This automatically collected information is referred to as Device Information.

We collect Device Information using technologies such as:

Cookies – data files placed on your device that often include an anonymous unique identifier.

Log files – track actions occurring on the Site and collect data including IP address, browser type, Internet service provider, referring/exit pages, and timestamps.

Web beacons, tags, and pixels – electronic files used to record information about how you browse the Site.

Information You Provide

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Name
  • Billing address
  • Shipping address
  • Payment information (processed securely through Shopify payment providers)
  • Email address
  • Phone number
  • Order details

This information is referred to as Order Information.

When we refer to Personal Information in this Privacy Policy, we are referring to both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information we collect to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Send order confirmations and invoices
  • Communicate with customers
  • Screen orders for potential risk or fraud
  • Provide customer service and support

We also use Device Information to:

  • Improve and optimize our website
  • Analyze customer browsing behavior
  • Evaluate marketing and advertising performance

Shopify Platform

Our store is hosted on Shopify Inc. Shopify provides the online ecommerce platform that allows us to sell our products to you.

Your data is stored through Shopify’s secure data storage, databases, and the general Shopify application. Shopify stores your data on secure servers behind a firewall.

If you choose a direct payment gateway to complete your purchase, Shopify stores your payment data according to the Payment Card Industry Data Security Standard (PCI-DSS).

For more information, you may read Shopify’s Privacy Policy at:
https://www.shopify.com/legal/privacy

Sharing Your Personal Information

We share your Personal Information with third parties only as necessary to help us operate our business and fulfill orders. Examples include:

  • Shopify – our ecommerce platform provider
  • Payment processors used to securely process payments
  • Shipping carriers used to deliver orders
  • Analytics services used to understand how customers use our website

We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or protect our rights.

Behavioral Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications that may be of interest to you.

You can opt out of targeted advertising by visiting:

Cookies

Cookies are used on this Site to improve functionality, maintain your shopping cart, and analyze website traffic.

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site.

Do Not Track

Please note that we do not alter our Site’s data collection practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a resident of certain regions (such as California or the European Economic Area), you may have the right to:

  • Access personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Object to certain processing of your personal information

To exercise these rights, please contact us using the information below.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Children’s Privacy (COPPA Compliance)

ArrowSprings.com is intended for use by adults and individuals who are at least 16 years of age. Our products and services are designed for artists, hobbyists, and professionals in the glassworking and lampworking community and are not directed toward children.

In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect, use, or disclose personal information from children under the age of 16 without verifiable parental consent.

Personal information under COPPA may include, but is not limited to:

  • Full name
  • Home or mailing address
  • Email address
  • Phone number
  • Payment information
  • Persistent identifiers such as IP address or device identifiers when used to track a child online

If we become aware that we have inadvertently collected personal information from a child under the age of 16 without appropriate parental consent, we will take reasonable steps to delete such information from our records as quickly as possible.

Parents or legal guardians who believe that their child may have provided personal information on our website may contact us to request that the information be reviewed or removed.

To make such a request, please contact us at:

Arrow Springs
6945 Angelo Lane
Gilroy, CA 95020
United States
Email: info@arrowsprings.com

Upon receiving a request from a parent or legal guardian, we will take reasonable steps to verify the identity of the requesting party before providing information or deleting any data.

Because our website is operated through the Shopify ecommerce platform, some automatically collected information such as cookies or IP addresses may be processed by Shopify or third-party service providers solely for the purpose of operating the website and processing orders.

If you are under the age of 16, please do not use this website or provide any personal information.

California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

This section describes those rights and how you may exercise them.

Personal Information We Collect

In the past 12 months, Arrow Springs may have collected the following categories of personal information from customers:

Identifiers

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • IP address

Commercial Information

  • Order history
  • Purchase records
  • Product preferences

Internet or Network Activity

  • Browsing behavior on our website
  • Pages viewed and time spent on pages
  • Referring websites

Payment Information

Payment information is processed securely through Shopify and its payment providers. Arrow Springs does not store full credit card numbers on our servers.

How We Use Personal Information

We collect and use personal information for the following purposes:

  • Processing and fulfilling orders
  • Shipping products
  • Providing customer support
  • Improving our website and services
  • Fraud detection and prevention
  • Marketing communications (if you opt in)

Sharing Personal Information

We may share personal information with trusted service providers necessary to operate our business, including:

  • Shopify (our ecommerce platform)
  • Payment processors
  • Shipping carriers
  • Website analytics providers

We do not sell personal information to third parties.

Your California Privacy Rights

California residents have the right to request:

1. Right to Know

You may request information about:

  • The categories of personal information we collect
  • The categories of sources from which information is collected
  • The purpose for collecting personal information
  • The categories of third parties with whom information is shared

2. Right to Access

You may request a copy of the personal information we have collected about you.

3. Right to Delete

You may request that we delete personal information we have collected about you, subject to certain legal exceptions (such as order fulfillment, accounting requirements, or fraud prevention).

4. Right to Correct

You may request that we correct inaccurate personal information that we maintain about you.

5. Right to Limit Use of Sensitive Personal Information

We only use sensitive personal information (such as payment details processed through Shopify) for necessary business purposes such as completing transactions.

6. Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny services, charge different prices, or provide a different level of service because you exercised your rights.

How to Submit a Request

To exercise your California privacy rights, you may contact us using the information below.

Please include enough information for us to verify your identity and process your request.

Arrow Springs
6945 Angelo Lane
Gilroy, CA 95020
United States

Email: info@arrowsprings.com

We will respond to verified requests within the time required by applicable law.

Authorized Agents

California residents may designate an authorized agent to submit requests on their behalf. We may require proof that the agent has been authorized to act on your behalf.

"Do Not Sell or Share My Personal Information"

Arrow Springs does not sell personal information.

However, some website technologies (such as analytics or advertising cookies) may be considered "sharing" under California law. If applicable, you may adjust your browser settings to limit tracking technologies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised effective date.

Contact Us

For more information about our privacy practices, or if you have questions, please contact us at:

Arrow Springs
6945 Angelo Lane
Gilroy, CA 95020
United States

Email: info@arrowsprings.com