Contact & Policy

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If you ever have questions about using any of our tools or supplies, just give us a call and we'll be happy to answer them.

From the staff of
Arrow Springs
Thank you for your patronage

We Have MOVED

331 #2 Industrial Drive
Placerville, CA 95667

As of October 2012 we are in a new location.
Directions: From our old location travel time is about 12 minutes. Take Highway 50 East towards Placerville/South Lake Tahoe. Exit Missouri Flat Road (Exit 44) and turn right (South) for about 1 miles. After the road narrows to two lanes you will see a True Value Hardware on the left. Industrial Drive is a small street across from that, on the right. Turn right onto Industrial Drive, go one block and turn right into the first driveway after the row of mailboxes. We are the second business on the right. NOTE: This county is funded by speeding tickets.

Find us using MapQuest

 

Phone: 1(800) 899-0689 / 1(530) 344-9219
Fax: 1(530) 344-9216

The 800 number has not change. Unfortunately, the old 1(530) 677-1400 phone line and the old 1(530) 677-1600 fax line could not be moved to the new location.

Mailto: flameon@ArrowSprings.com
Copy and Paste: flameon@ArrowSprings.com

Pictures, most current prices and information and sales are on this website.
Orders may be placed via website shopping cart, phone, fax, post and e-mail.

Phone and Store Hours - Pacific Time
Monday - Friday: 9 - 4
Saturday - Sunday: Closed

Important Information – Please Read

Glasses rods that are very long will be shipped cut in 1/3 or 1/2, at no charge, unless otherwise requested - please specify.

The color of glass and the way the colors react when used will vary from batch to batch. This is true of most manufactures. Some colors may always look the same while others seem to never look the same twice.

All glasses and materials that are stated or presumed to be compatible with other glasses and materials are sold in good faith that they are. If it is important that these items be compatible for your needs, it is your responsibility to verify this through testing before using these items. Arrow Springs will not be responsible for any losses you may incur from incompatibility.

We DO NOT CHARGE a packing fee except on full sheets of glass or full length clear borosilicate tubes and rods. Sheets, loose tubes and loose rods that are cut in half and DO NOT have a packing fee or cutting charge.

All tools and glass are shipped via US Mail or UPS. All shipments are sent C.O.D. or must be prepaid by check, credit card or wire transfer and will include shipping charges. California sales tax will be added unless we have a valid California resale number on file or if shipment is out of state.

Tool and supply specifications are all approximate and are subject to change without notice.

Prices subject to change without notice.

There is a 5% restocking fee on all returned merchandise.

No returns on books, videos, sample cards or used tools and equipment.

Product disclaimer of liability and reliability:
Arrow Springs is a retailer and distributor of goods and products manufactured by various suppliers, hereinafter referred to as "3rd party goods". Arrow Springs relies on the information provided by these suppliers about their products, specifically but not limited to, glass COE and compatibility. Arrow Springs offers and provides these products on an "as is" basis. Consumers purchase and use 3rd party goods at their own risk. Arrow springs disclaims all warranties of merchantability and/or implied warranties for 3rd party goods.

There are no warranties which extend beyond the description of the products herein. Consumers are responsible for determining the suitability of the use of any specific product for any purpose or use by any individual, considering age, mental or physical condition.

In no event, shall Arrow Springs be liable for any damages whatsoever (including, without limitation, incidental and consequential damages, lost profits, or damages resulting from lost or business interruption) resulting from the use or inability to use the web site, the products, or from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of god, communications failure, "year 2000" problems, theft, destruction, or unauthorized access to arrowsprings.com's and Arrow Springs' records, programs, or services, whether based on warranty, contract, tort or any other legal theory, and whether or not Arrow Springs has been advised of the possibility of such damages. You hereby acknowledge that this paragraph shall apply to all content, merchandise, and services available through arrowsprings.com and Arrow Springs. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.

Web site disclaimer of liability and reliability:
In preparation of this web site, every effort has been made to offer the most current, correct, and clearly expressed information possible. Nevertheless, inadvertent errors in information may occur. In particular, but without limiting anything here, the author of the Arrow Springs web site disclaims any responsibility for typographical errors and accuracy of the information that may be contained on the arrowsprings.com web pages. The information and data included on the arrowsprings.com web site have been gathered from a variety of sources, and are subject to change without notice to the internet user. The author makes no warranties or representations whatsoever regarding the quality, content, completeness, suitability, adequacy, sequence, accuracy, or timeliness of such information and data.

The author makes no representations or warranties regarding the condition or functionality or this web site, its suitability for use, or that this web service will be interrupted or error-free.

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